At The Neu Collective, we are doing our utmost to ensure that we are offering you a safe and clean environment during these difficult times.
For more than 20 years we have been redefining and readapting our offering to the travel experience and trends. The challenge of this global pandemic will not stop us from reinventing the accommodation and travelling of tomorrow.
We welcome the enhanced requirements being issued by the Malta local authorities and, as always, we remain adamant in our approach to cleanliness. We work continuously with our dedicated in-house team and in close collaboration with leading health and hygiene authorities to ensure our even-higher standards are attained and upheld. On every level, we will continue to protect the many communities we serve.
At the same time, whilst adhering to the new guidelines on cleanliness and social-distancing, we pledge that our guests will once again feel welcomed into warm and comfortable environments, able to enjoy their stay in our properties.
The Neu Collective experience has long been defined by quality service, a commitment to showcase the best of our culture, and genuine care.
Our commitments
Continuing to provide a safe environment for guests
- Dedicated housekeeping team – All of our team members receive continuous and comprehensive training on hygiene and cleanliness.
Additional antibacterial disinfectant products are being supplied across our properties and will be regularly used throughout the day to ensure surfaces are clean to prevent the spread of Covid-19.
A Hand Sanitizer will be left complimentary in your rooms for your stay.
These measures are in addition to our already robust hygiene and cleanliness protocols which already mandate good hand hygiene, supplying handwashing facilities, as well as alcohol-based hand sanitizers, and strict guidance on regular hand washing throughout the day.
- Enhanced Protocols – All our employees are well-trained to identify the symptoms of Covid-19, and have been instructed not to come to work if they are feeling unwell or had contact with anyone who is suspected or confirmed as having Covid-19.
As an added precaution, employees will be temperature screened before starting work. If an employee is displaying any symptoms relating to the virus, they will be sent home.
Additionally, we will be asking all guests to undergo a temperature-check upon arrival and to complete a thorough registration form. If, on arrival, a guest is showing a high temperature, or any other symptoms consistent with Covid-19, they will be asked to remain in quarantine and will be cared for in a separate designated room until suitable onward care can be arranged.
- Safe and Seamless Service – We will continue to explore and make use of digital technology so that we can provide a seamless service whilst respecting social distancing requirements at all times. For example, restaurant and bar menus will be digital and available via QR Codes, housekeeping staff will not enter rooms whilst guests are present. Breakfast and dinner are table service only, as are all drinks (hot and cold). There’s currently no bar service or self-service coffee. All of our team members will be wearing face masks and required personal protection equipment.
- As a guest we will enquiry to comply with face mask requirements applicable in all public areas of the hotels, restaurant and cafes until you are seated. To protect you, our guest and team members, failure to adhere to this and our Covid-19 protection measures will result in us refusing service.
- We’re required by law to collect details of our guests for test and trace purposes. If you’re not staying at one of our hotels, we’ll need to take your details when you dine with us
We look forward to welcoming our guests back to our safe and clean properties around the world when the time comes.
- All reservations made before December 31, 2020 for arrival on or before September 30, 2021 can be changed or cancelled without charge from 4 hours prior to arrival.
For full details and to make arrangements, please contact us by phone or by email using the contact information listed at contact us directly.
Guests who choose to change a booking will be able to select a new departure date from the current published schedules for 2020 and 2021, and any initial deposit already paid will be valid for use against the revised booking. Please note that all bookings will be subject to availability and a price difference may apply.
We are all in this together and we recognise the trust that you place in us each time you stay in ones of our properties. We would ask any guest regardless of their recent travels to let us know if they feel unwell prior to travel and we will work with you to rebook your trip without charge.
